This article first appeared in FAIR EXCHANGE Magazine’s Fall 2025 edition.

Every leasing consultant knows that

This past May, I had the chance to join leaders in the apartment industry at a thought-provoking three-day conference

I came across an interesting podcast that had some really good insights I wanted to share. In this podcast, Jason Mercer, Toronto Regional Real Board Chief Market Analyst, sat down with a former undercover police officer, Pamela Barnum, to talk about how important non-verbal body language is.

There is something to be said about the rapid pace at which technology is being incorporated into our everyday lives,