This article first appeared in FAIR EXCHANGE Magazine’s Fall 2025 edition.
Every leasing consultant knows that
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This past May, I had the chance to join leaders in the apartment industry at a thought-provoking three-day conference
I came across an interesting podcast that had some really good insights I wanted to share. In this podcast, Jason Mercer, Toronto Regional Real Board Chief Market Analyst, sat down with a former undercover police officer, Pamela Barnum, to talk about how important non-verbal body language is.
Why is a Starbucks experience fundamentally the same in Toronto as it is in Tokyo? How do you get the same wonderful check-in treatment at the Ritz Hotel in Grand Cayman as the Ritz in Geneva? In a word: training.
There was lots to take in on a recent FRPO Housing Tour to Washington, DC. Their market has some similarities
Behaviour based questions can help you to hire candidates who will thrive in the apartment industry, regardless of previous experience.
Guest Blogger: Bob Urichuck
I frequently note articles relating to sales effectiveness or leadership that have drawn my attention. Here
There is something to be said about the rapid pace at which technology is being incorporated into our everyday lives,
Apartment communities are leveraging the enormous popularity of the augmented reality-based game Pokémon GO, potentially driving traffic to their apartments
The days are gone when visitors to the Rental Office are tracked solely by Guest Cards.
The ability to follow