Behaviour based questions can help you to hire candidates who will thrive in the apartment industry, regardless of previous experience. Here are 8 effective interview questions:
1. Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way.
2. Describe a time when you were faced with a stressful situation that demonstrated your coping skills.
3. Give me a specific example of a time when you used good judgement and logic in solving a problem.
4. Tell me about a time when you had to fire a friend.
5. Was there ever a decision that you made that you regretted?
6. Tell me about a recent situation in which you had to deal with a very upset customer or co-worker.
7. Give me an example of a time when you had to conform to a policy with which you did not agree.
8. Give me an example of a time when you had to make a split-second decision.
Source: Alex Jackiw and Jackie Ramstedt, 2010 NAA Education Conference and Exposition presenters.
