- Never bring a prospect to an apartment that you have not previously inspected;
- Keep coats and large bags in office if possible;
- Never warn a customer about the “housekeeping” of the existing tenant. It is unprofessional to criticize an existing customer. Never suggest to a prospect that they “use their imagination”;
- Give notice for Saturday [or other busy day] even if there are no appointments; Don’t forget to cancel.
- Do not allow stragglers. If there is more than one person being shown the unit, do not allow them to split up while in the apartment [regardless of whether the tenant is home] “I’m going to ask you to please remain directly behind me.”
- Thank tenant after showing and leave your business card;
- Warn prospects in advance if there is a pet inside the apartment. They may have allergies.
- Use booties before entering occupied apartments, especially in the winter.
- Many cultures frown upon street shoes in their homes. Booties are faster than removing shoes and boots;
- Show respect for ethnic/cultural/religious beliefs when giving notice of appointments. Even outgoing tenants are potential sources of referrals.
